Ordering & Shipping FAQs
Delivery-
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia & New Zealand: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
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We work with an on-demand order fulfilment company with facilities worldwide!
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An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at hello@trice-co.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders-
Yes! All you need to do is email us here hello@trice-co.com with a brief of the design you’re wanting, and the product you want it on. We’ll then get back to you with a quote for approval before creating your custom order.
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We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
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You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@trice-co.com
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@trice-co.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns-
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@trice-co.com
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Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@trice-co.com with photos of wrong/damaged items and we’ll sort that out for you.
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At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@trice-co.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Digital Templates-
Yes! All the templates are set up with styles and master pages so they can be updated with your own content super quickly.
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You can use the templates anyway you see fit (other than on-selling them of course). Just update with your own content, then present directly to your client or shareholder.
They are designed to make your workflow streamlined and stress-free!
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It depends on which template you purchased, so it’s best to check the product page for more information.
But in general:
Brand Guidelines and Annual Report Design Kits are editable InDesign documents (.indd and .idml) and also include all fonts and PDF files.
Some Presentation Templates are editable Adobe InDesign documents (.indd and .idml) and others are Microsoft PowerPoint documents (.ppt).
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Our customers range from designers, creatives and marketers to brand owners and large corporate organisations. Those who want professional branding and marketing documents without the stress of doing it all themselves.
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Due to the nature of digital products and the fact that you receive them immediately after purchasing, there are no refunds, exchanges, or store credit on our products. So please make sure you understand what you're buying and have the software and skills to edit the files. If you have any questions, please contact us before purchasing.
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Yes, we do create custom work, project dependant.
Please note that custom design projects will be quoted based on the supplied brief, plus a 50% non-refundable deposit is required to begin the work. The remaining 50% is due upon approval.
To get started, please get in touch with your project brief.
Please note that resale or redistribution of our products is strictly prohibited.
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Lovely words that make it all worthwhile
“From start to finish, working with your template was stress-free and saved me so much time. My presentation went perfectly and my boss was blown away at how professional it looked on screen.”
- Jeanine S., Catalyst Presentation Template.