Ordering & Shipping FAQs
Delivery-
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia & New Zealand: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
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We work with an on-demand order fulfilment company with facilities worldwide!
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An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at hello@trice-co.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders-
Yes! All you need to do is email us here hello@trice-co.com with a brief of the design you’re wanting, and the product you want it on. We’ll then get back to you with a quote for approval before creating your custom order.
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We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
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You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@trice-co.com
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@trice-co.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns-
We want you to be happy with your order. If something arrives damaged, misprinted, or not quite right, contact us at hello@trice-co.com and we’ll make it right.
Because each item is made to order, we’re not able to offer returns or exchanges for change of mind, but we’ll always help if there’s an issue with the quality or fulfilment of your item.
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Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@trice-co.com with photos of wrong/damaged items and we’ll sort that out for you.
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At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@trice-co.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Please note that resale or redistribution of our products or printed design/graphic is strictly prohibited.
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Lovely words that make it all worthwhile
“The "Big Ideas, Small Details" cap quickly became my go-to hat! Love the minimalist design—it's subtle yet stylish, and the quality feels great. Fits comfortably, looks sharp, and the message is an awesome conversation starter. Highly recommended!”
- Toby Y., Big Ideas, Small Details Cap.